Shipping & Returns

SHIPPING POLICY

Free standard UK delivery (Royal Mail 2nd Class) will be applied to all orders over £35. Please note that your basket contents must amount to £35 in value once a discount code has been applied to qualify for free UK delivery. No discount code is required to activate free delivery but please note this offer is restricted to private customers and cannot be applied to any wholesale orders. 

We ship UK orders within 1-3 working days after an order is placed. All standard deliveries will be sent Royal Mail 2nd Class and can usually be expected within 2-4 business days.

You will receive a dispatch confirmation email once your order leaves us. If you need your candles urgently please get in touch prior to ordering and we'll do our best to accommodate.

Return & Exchange Policy

We hope that you'll be thrilled with your candles when they arrive but if anything isn't right we are on hand to help. Contact us on sales@thefloracandlecompany.co.uk for assistance and we'll get back to you promptly.

We take every care to ensure your candles are properly protected during transit but appreciate that very occasionally damages may occur. We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 7 days of delivery. We sadly cannot refund or replace candles that have been used. 


You are welcome to exchange your product for another candle of the same size and price within 30 days of purchase. The buyer is responsible for the delivery cost on all returned items.

If your package arrives damaged you may return your unused candle(s) for a full refund within 14 days of delivery. Please contact us for further details.